![]() I had company coming over within the hour and a messed-up delivery. One of Colleen’s grateful customers wrote: “Colleen felt my stress and truly wanted to help. Matt’s teammate Colleen T.’s ability to truly empathize with her clients earns her top marks on a regular basis. said, “Matt was staggeringly helpful, went out of his way to explain what I needed to do, made suggestions, and couldn’t have been more helpful. ![]() Way to go, Natalie! Knocking the Customer Off Their Feet also received a “Token of appreciation” email from our networking tech client: “Natalie has built strong relationships with her customers that allows her to balance the customer’s needs with what is the right thing to do for our business.” Happy customer, happy client. ” We couldn’t have said it better ourselves! Getting the Balance Just RightĪgent Natalie L. Thanks and kudos to Rod for being there when needed most. He far exceeded all expectations of his participation, and I am very pleased with his professionalism and continued support. I had need of his assistance with a critical military case that required close attention, RMA coordination, and a lot of moving parts and people. Lyn wrote: “I appreciate Rodrigo because he is so considerate and generous with his time and knowledge. received wonderful kudos from an internal stakeholder working to support a major client. Like Phill in the example above, our Rod. Our team working on behalf of a global networking technology company also supports enterprise level clients. I can tell Phill really cares about our company and our customers.” I wanted to congratulate your team on the good work. Phill reached out to me to better educate me so I could not only better educate this customer but others like him and therefore reducing cycles for all of us. received amazing kudos from an internal stakeholder for our data intelligence client who said: “I recently worked with Phill on assisting a customer with entitlements and licenses. We provide complex support solutions for global tech companies, often working hand in hand with their internal engineering and sales teams. I applaud you for your work on my behalf including going to the source, the wonderful chefs that make it all possible.” When Your Client is a Raving Fan To know that a supervisor like you has my back is impressive, and I greatly appreciate it. You delivered great news, and it not only makes myself and my family’s day better but all the days to follow. I understand it’s a particularly tough time with the overwhelming demand so high for so long. ![]() You have truly “paid it forward” by this gesture especially during these unprecedented times.”Īnd Charlie’s customer Susan wrote: “Thank you so much for your quick response. I am so appreciative that words will not justify the feelings. Two of Charlie B.’s customers expressed their deep gratitude for his exceptional service.Ĭustomer Hilary A. Volumes were off the chart and things were pretty wild. Our eComm grocery team was providing a critical service in the greater New York area this year. Jason’s customer called our client and said, “This guy needs to be put up on a pedestal and worshipped! He’s really nice.” We agree, Jason! Kindness Counts, Especially in a Pandemic. Our favorite compliment so far this year goes to Jason L. Grab your tea or coffee and settle in for few minutes to do nothing more than read about people being grateful for each other. We’re happy to spread that love around, especially at this time of the year. Celebrating individual and collective victories and accomplishments is core to our culture. Each week, we broadcast the compliments and kudos our agents receive across the company. It is our pleasure to share just a small sample of the amazing words of gratitude and recognition from our clients’ customers for our agents. As we find ourselves entering the strangest holiday season we’ve ever experienced, we want to be sure that while we can’t celebrate together this year, that we still give thanks to our exceptional people and clients.
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